The refund couldn't be processed and the funds were returned to your account. If online authorization was required, this will also contain the refund.refusal.code and refund.refusal.description.
- Merchant Webhook Pathhttps://merchant-defined-url.com/refundFailed
{ "eventId": "bb55ca5a-e05c-47e1-8e94-e88bac1a0a17", "eventTimestamp": "2018-06-13T14:18:13.407", "eventDetails": { "classification": "payment", "downstreamReference": "3378792436", "orderReference": "my-order-ref", "transactionReference": "Memory265-13/08/1876", "paymentId": "payI-dUcet9fk4_X4qZU0hpU0", "commandId": "cmd-Rjc4HJwnBdj3Ri9v10vT0", "merchant": { "entity": "default" }, "type": "refundFailed", "date": "2017-11-03", "reference": "ABC123", "refund": { "refusal": { "code": "5", "description": "Do not honor" } }, "amount": { "value": 100, "currencyCode": "EUR" }, "_links": { "payment": { "href": "" } } } }